FAQ
We’ve gathered everything you might want to know about shopping with Lael.
From delivery times to how we carefully curate our products. If you need more help,
our teams always here.
Orders
Add your chosen items to cart, head to checkout, and follow the secure steps to
complete your order. You will receive an order confirmation once payment is successful
You will receive a confirmation email shortly after placing your order. If you do not see it, check your spam folder or contact us.
Please contact us as soon as possible. If your order has not been dispatched yet, we will do our best to update the details!
Every time you shop with Lael, up to 3% of your order value goes directly to the Lael Foundation - our initiative focused on supporting meaningful community projects, local organisations and causes that matter. It's our way of giving back and making every purchase you make a part of something bigger.
Shipping & Returns
Not at this time. We currently ship within the UK only.
Orders placed on our website are typically processed and shipped within 1-2 business days. You will receive a confirmation once your order is on the way.
We offer standard and next-day delivery across the UK. Delivery times will be shown at checkout depending on your location and selected option.
Our delivery partner will leave instructions to reschedule or collect your parcel. If you need further help, our support team is here for you.
We accept returns on unused and unopened items within 14 days of delivery. Due to
hygiene regulations, certain beauty items may be excluded. You can view our full return policy here.
Yes we do! This is only available for our customers in Manchester, however keep an eye out on our website and social media platforms to see when we will be in your city!
All products we stock are available for same-day delivery at checkout.
Add what products you would like to your basket and checkout as normal. At checkout, there will be an option for 'same-day delivery'. Be sure to include your home address and telephone number.
Products
Not at this time. We carefully select third-party brands that meet our high standards in performance, transparency and ethics.
We always recommend doing a quick patch test before using any new product, just to be sure it’s a perfect match for you! Everyone’s skin is different, and this simple step helps make sure you’ll love how it works for you.
Sustainability details are included on each product page. We highlight key values such as recyclable packaging, vegan formula’s, cruelty – free certifications and more. So you can shop according to what matters most to you.
Every product we offer has been carefully handpicked by our team for its quality, performance, and alignment with Lael’s high standards. We only source directly from trusted brands and their authorised partners to ensure authenticity and peace of mind with every purchase.
Every brand and product on Lael is carefully curated by our team. We prioritise performance, safety, product quality and ethical practices and we only stock products we genuinely believe in!
Yes. Always. All products sold on Lael are sourced directly from brands themselves, their official distributors, or authorised manufacturers. We do not sell grey-market or third-party goods, so you can shop with complete confidence.
